Frequently Asked Questions

Find quick answers to common questions about orders, shipping, jewelry care, and how to contact our support team at rouladaher.com.

How can I check the status of my order?

You can track your order status by logging into your account and viewing your recent orders. Updates are provided via email once your order has shipped.
For further assistance, please have your order number ready when reaching out to support.

What should I do if my jewelry arrives damaged?

If your item arrives damaged, contact our support team within 48 hours of delivery with your order details and photos of the product.
We will guide you through the return or exchange process after reviewing your claim.

How do I care for my handmade jewelry?

To maintain your jewelry’s quality, store pieces separately, avoid contact with water or chemicals, and gently clean with a soft cloth.