Frequently Asked Questions

Find thoughtful answers to our most frequently asked questions about orders, shipping, jewelry care, and how to connect with our dedicated client services team at rouladaher.com.

 

How can I check the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking details, allowing you to monitor your shipment at every stage of its journey. You may also log into your account at any time to view the status of your recent orders. Should you require further assistance, our client services team is always available — kindly have your order number on hand when reaching out.

 

What should I do if my jewelry arrives damaged?
At Roula Daher Jewelry, every piece is carefully inspected and securely packaged before shipment. In the unlikely event that your item arrives in less than perfect condition, we kindly ask that you contact our client services team within 48 hours of delivery, providing your order details along with clear photographs of the item. Our team will review your claim promptly and guide you through the appropriate return or exchange process with care and efficiency.

How do I care for my handmade jewelry?
Each Roula Daher piece is a work of art, lovingly handcrafted and deserving of thoughtful care. To preserve the beauty and longevity of your jewelry, we recommend the following:

  • Store each piece individually to prevent scratching and tangling
  • Avoid prolonged exposure to water, perfumes, and harsh chemicals
  • Gently clean with a soft, dry cloth after each wear
  • Keep pieces away from direct sunlight and extreme temperatures when not in us.

With the proper care, your Roula Daher jewelry will remain a cherished treasure for years to come.

How can I get in touch with the Roula Daher team?
We are always delighted to hear from you. Whether you have a question about a specific piece, need assistance with an order, or simply wish to learn more about our collections, our dedicated client services team is here to help.

You may reach us through any of the following:
Email: info@rouladaher.com
Phone: +961 3 987171
Address: L'Atelier D2, Doctorian Building, Maaraach Street, Bourj Hammoud, Beirut, Lebanon

We endeavor to respond to all inquiries within 24 hours and look forward to assisting you.